At Matthew Desk, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of the delivery date.

  • The item must be in its original condition, unused, and in the original packaging.

  • A copy of the receipt or proof of purchase must be included with the return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products

  • Custom-ordered or personalized items

  • Clearance or sale items (unless defective)

3. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery. Include:

  • A description of the issue

  • Photographic evidence, if possible

We will arrange a replacement or a full refund, depending on product availability and your preference.

4. Refunds

Once we receive and inspect your return:

  • If the return is approved, a full refund will be issued via cash, in the same manner as the original payment (Cash on Delivery).

  • Refunds will be processed within 5 business days of receiving the returned item.

  • We will notify you by email once the refund has been processed.

5. Return Process

To initiate a return, please contact our support team at [email protected] with:

  • Your order number

  • Reason for return

  • Photos (if applicable)

We will provide you with return instructions, including the return address.

If you need help with a return or have questions about our policy, don’t hesitate to reach out to us at [email protected]. We’re here to help!