At Matthew Desk, we are committed to delivering your office supplies promptly and reliably. This Shipping Policy outlines how and when we deliver orders, along with other relevant details.

1. Delivery Areas

 If your location is outside our standard service area, please contact us at [email protected] before placing your order.

2. Delivery Timeframe

  • Orders are typically processed and dispatched within 1–2 business days of confirmation.

  • Standard delivery takes 3–7 business days, depending on your location and item availability.

  • Deliveries are made Monday to Saturday, excluding public holidays.

3. Shipping Charges

  • Shipping charges, if any, will be clearly stated at the time of order confirmation.

  • For orders that qualify for free shipping (based on promotions or order value), this will be indicated at checkout.

4. Delivery Method

All deliveries are made through trusted courier partners or our in-house delivery team.

  • Cash on Delivery (COD) is the only accepted payment method at the time of delivery.

  • Please ensure someone is available at the delivery address to receive the package and make the payment.

5. Missed Deliveries

If the delivery attempt is unsuccessful:

  • Our team will contact you to arrange a second attempt.

  • If the second attempt also fails, your order may be canceled, and a restocking fee may apply.

6. Damaged Packages

If you receive a package that is visibly damaged or tampered with:

  • Refuse to accept the delivery, and inform the delivery personnel.

  • Contact us immediately at [email protected] with your order details.

We will investigate and arrange a replacement or refund as appropriate.

7. Contact Us

For any shipping-related questions or special delivery requests, please contact our team at:
Email: [email protected]